Family Dollar Complaints (How To Make One, Common Types Of Complaints + More)

Family Dollar is another popular low-priced retailer that many shoppers use as a one-stop shop for many neighborhood necessities as well as gifts, toys, and Christmas decorations.

However, there are times when customers are not satisfied with the quality of the products or encounter other problems. There are a number of ways buyers can file complaints with Family Dollar to resolve their issues, so read on for more facts!

Family Dollar Complaints in 2022

Family Dollar buyers can submit complaints and provide feedback in a number of ways. You can call customer service at 1-866-377-6420 or 1-844-636-7687 or use the online contact form to file a complaint in 2022. You can also write to the Regional Manager or Family Dollar Corporate Headquarters for resolution of any issues.

To learn more about how to file a complaint with Family Dollar, read on below for tons of helpful information!

How do I file a complaint about Family Dollar?

Shoppers who need to complain about their experience at Family Dollar stores or online can do so in a number of ways.

If you encounter a problem while shopping at a store, you can speak to a local manager to see if they can help.

If this does not resolve your issue or you are having an issue with online purchases, you can call Customer Service Complaints Number at 1-866-377-6420 or 1-844-636-7687.

If you have a lot of details or would rather put them in writing, you can use the online contact form on the Family Dollar website to file a complaint.

You can also contact Family Dollar on their social media pages:

  • Facebook
  • Twitter
  • Instagram
  • Pinterest
  • youtube

If you do not receive a satisfactory response, you may write a letter to your regional office manager or contact Family Dollar Corporate Headquarters.

What are common types of complaints at Family Dollar?

Shoppers at Family Dollar stores may encounter problems with a number of issues such as: B. the following:

  • In-store shopping experience
  • checkout and returns
  • payment method
  • product quality and inventory
  • rudeness
  • cleanliness of the shops
  • Product Safety and Recalls

Online buyers at Family Dollar may also encounter issues such as:

  • Payments and Checkout
  • Returns
  • Wrong products are sent
  • Broken or defective products
  • delivery
  • product quality and availability

Family Dollar employees may need to report issues such as violations of the Family Dollar Code of Conduct.

Buyers and employees at Family Dollar have a number of avenues to make complaints about these and other issues.

What is the corporate phone number for Family Dollar?

The Family Dollar corporate office number is 1-800-547-0359. The address is 10401 Monroe Road (PO Box 1017), Charlotte, NC 28201.

Family Dollar is owned by Dollar Tree and Michael A. Witynski is President and Chief Executive Officer. Bob Sasser is the Executive Chairman.

Who is the Regional Manager for Family Dollar?

If your problem cannot be solved by customer service, you can contact the Regional Director. The listed name of Family Dollar’s Regional Director is Genny Arndt.

How can I give Family Dollar feedback?

If you don’t have a complaint about Family Dollar but just want to provide feedback, you can use the company’s online form.

You can provide feedback on the following topics:

  • transactions in business
  • coupons
  • gift cards and prepaid cards
  • Store maintenance and operations
  • products and inventory
  • Online order

How do I report violations of the Family Dollar Code of Conduct?

Family Dollar has a Code of Conduct that all employees must follow to maintain standards of honesty and integrity.

Violations of the Code of Conduct can be reported to a manager or to the Human Resources Service Center, Internal Audit or the Legal Department.

Personnel Service Center: 1-800-547-0359, extension 5863 or 5851

Internal hearing: 1-800-547-0359

Legal Department: 1-800-547-0359

Violations can also be reported anonymously through the Alert Hotline at 1-800-932-5378.

To learn more, you can also read our posts on Family Dollar Shoplifting Policy, Owns Dollar Tree Family Dollar, and Family Dollar Sick Day Policy.


Family Dollar buyers have a number of options to resolve any issues they may encounter. Starting with a store manager, ask for help solving the problem in a variety of ways.

You can call customer service for assistance or use the online contact form on the Family Dollar website. You may also contact the Family Dollar Regional Manager or Corporate Headquarters with your issue.