Best Buy Complaints (contact details, how to make a complaint, are they taken seriously + more)

Best Buy is known for its computers, televisions, other tech products and the famous “Geek Squad”. With stores around the world, Best Buy has become a driving force in the industry.

However, you may be wondering how to make a complaint about a Best Buy business, employee, product or service. If so, read on to see what I found out!

How do I make a complaint about Best Buy 2022?

Best Buy customers with complaints can find the Feedback tab on the right side of Best Buy’s website. This feedback form is a convenient way to contact the store with your problems in 2022. However, other people may prefer to call Best Buy at 1-888-237-8289. Public complaints can also be made through the Better Business Bureau.

How do I contact Best Buy to make a complaint?

There are several ways to contact Best Buy to file a complaint or make a suggestion. Below is a list of how you can reach Best Buy through various forms of communication:

  • Call Customer Service at 1-888-BEST-BUY (1-888-237-8289).
  • Click on the customer service contact information
  • Call the Best Buy headquarters at 1-612-291-1000
  • Follow Best Buy on Twitter
  • Watch Best Buy on YouTube
  • Follow BestBuy on Facebook
  • Follow Best Buy on Instagram

Are complaints taken seriously at Best Buy?

Best Buy strives to listen to and respond to customer complaints. However, the company scores relatively poorly when it comes to customer satisfaction with handling complaints.

A customer review site ranks Best Buy 295th out of 995 rated companies.

So Best Buy is neither at the top nor at the bottom of the list. Certainly there seems to be room for improvement in this area.

What are the most common complaints people make about Best Buy?

Best Buy sells a variety of items from TVs to home appliances and more. The range of complaints is correspondingly large.

The Better Business Bureau lists well over 11,000 customer complaints about Best Buy.

Many of these complaints relate to problems with products from the store, including items that didn’t work properly.

Still other complaints focus on billing issues, such as B. Unexpected or incorrect credit charges from Best Buy.

However, another category of complaints from Best Buy customers would fall under the category of product warranty or guarantee issues.

There are other ailments, but these are some of the most common.

However, many people report that they are satisfied with the company’s products and services. Therefore, many people’s complaints seem to have been resolved.

How do I complain about a manager at Best Buy?

Most of the time, when a customer has a complaint, they turn to a manager. But what should someone do when their grievances actually concern a manager?

One way to complain about a manager at Best Buy is to call 1-888-BEST-BUY (1-888-237-8289). This puts you in contact with someone who can help you.

If you are a store associate and have a complaint about your former or current manager, it is likely that you can also get help with the issue by calling the number above.

Also, there is a “Help” chat option for customer support on the Best Buy website that can help you with this issue.

Hopefully one of these options will satisfactorily resolve the complaint.

How can I complain about certain products and services at Best Buy?

Products at Best Buy include televisions, computers, tablets, appliances such as refrigerators and stoves, cell phones, fitness equipment, smart home products and more.

With such a varied list of items, it’s not uncommon for problems to arise with some of these things. For example, televisions can break too soon, computers run too slowly, and other problems can arise.

For issues with specific items purchased from Best Buy, customers can either contact the company directly at the contact number above or the store where they purchased the item directly.

If the store isn’t handling the issue the way customers want, filing a complaint with the BBB may be an option for some.

Best Buy services include TV installation, cell phone repair, home WiFi setup, data recovery, computer virus removal and more.

If customers are dissatisfied with a service provided by Best Buy, they should inform the store of the details of the problem.

Can I sue Best Buy?

It’s possible to sue Best Buy and win, but most complaints don’t go that far. However, if this is the path you want to follow, there are a few steps to take:

  • Check to see if your claim may be prosecuted in your state.
  • Write a collection letter detailing complaints against Best Buy.

For more specific information on filing a lawsuit against Best Buy, it is advisable to discuss all the facts with a qualified attorney.

Some examples of reasons someone might sue would be assault while shopping at Best Buy, harassment or discrimination by a store associate or member of the store management team, breach of a warranty, and more.

To learn more you can also read our posts on Best Buy competitors, is Best Buy an ethical company and what is Best Buy?


Best Buy is a very popular store to buy a wide range of items such as home appliances, TVs and mobile phones. However, the company has also received many complaints over the years regarding product quality, customer service, bogus charges, and more.

Filing a complaint against Best Buy can be relatively easy, requiring no more than a few moments to dial a phone number. While this may mean being on hold for a while, some people may prefer this method.